Refund & Cancellation

At Sanfy, we want to ensure you are fully satisfied with our IT services, custom software products, and consulting engagements. This Cancellation & Refund Policy outlines the conditions under which you may cancel a service and our terms for initiating refunds.

1. Service Cancellations

Since our services involve custom software engineering, cloud architecture, and technical consulting, cancellations are governed by the following guidelines:

• Consultation Packages: You may cancel a scheduled consulting hour up to 24 hours before the scheduled time for a full refund or rescheduling options. Cancellations made less than 24 hours prior to the call are subject to a 50% reservation fee.
• Project Engagements: In active development projects, you may request to cancel the project at any stage by submitting a written notice to your project manager. Upon cancellation notice:
  • You will be invoiced for all engineering hours completed and milestones delivered up to the date of cancellation.
  • Any excess deposit payments will be refunded to you on a pro-rata basis.

2. Refund Eligibility & Exceptions

Refunds are evaluated and approved based on the specific terms of our contract:

• Pre-kickoff: If you make an upfront deposit payment but decide to cancel before the project kickoff meeting or resource allocation has occurred, you are eligible for a 100% refund.
• In-progress: Once active development has started, refunds are only issued if there is a material breach of the agreed-upon Statement of Work (SOW) by the Company.
• Delivered Milestones: Once a milestone is reviewed, approved, and handed over to the Client, the payment associated with that milestone is non-refundable.

3. Processing of Approved Refunds

Once a refund is approved by our billing department, the following procedure applies:

• Initiation: The refund will be initiated from our end immediately through our payment gateway, Razorpay.
• Original Source Credit: The refunded amount will be credited back exclusively to the original payment method (e.g., the debit/credit card, net banking account, UPI, or wallet) used by you to make the payment. We do not issue cash or third-party bank transfer refunds for online transactions.
• Timeframe: As per standard banking and payment gateway clearance protocols, it typically takes 5 to 7 working days for the refunded amount to reflect in your bank account or card statement after the refund is initiated from our dashboard.

4. Contact Support for Disputes & Refunds

To request a cancellation or inquire about an active refund transaction, please contact us with your invoice number, project name, and contact details: